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Sutherland Global Services is a leading Business Process Outsourcing (BPO) company with more than two decades of experience in the customer management space. Since 1986, some of the world's most respected companies have depended on Sutherland to manage various aspects of their customer operations. By taking advantage of Sutherland's domain knowledge, quality processes and global delivery options, clients are able to dramatically improve their sales, marketing and customer support results while remaining focused on their core competencies.
Sutherland offers an end-to-end set of Customer Life Cycle and Back-Office Life Cycle services that clients can choose to implement in either an integrated or stand-alone manner. Currently, Sutherland owns and operates multiple delivery centers across the United States, Canada, Mexico, India and the Philippines.
Sutherland Global Services is a privately-held company with headquarters in the United States.
Sutherland@Home is currently recruiting for top-performing associates to work from home!
Due to expansion, we have opportunities for employment in our Sutherland@Home unit providing technical support, customer service and sales in an inbound contact center environment. In this position, you will be responsible for answering questions regarding our clients’ products and services in a sales-oriented, team environment. What makes us different from the competition? That is easy! You will be working from the comfort and convenience of your own home! Unlike many “Work at Home” schemes, this is not a gimmick, but a serious opportunity to work from home for a globally recognized organization that was ranked #9 in Rochester’s Top 100 Employers.
Sutherland currently has opportunities for employment in our Sutherland@Home customer support unit providing customer services in both inbound and outbound contact center environments. In these positions, you will be responsible for answering questions regarding our clients’ products and services in a customer-support oriented, team environment.
Description:
Professionally champion the message of the client while representing Sutherland. Deliver desired results in the highest quality manner with a strong attention to detail. Actively contribute to achieve stated goals and objectives. Ability to adhere to Client's and Sutherland’s policies and procedures • Able to use client telephony systems • Ability to demonstrate strong verbal and written business communication • Associate’s degree or equivalent experience • 1 + years successful customer service or sales/lead generation experience • Strong analytical, organizational, and customer management skills • Demonstrated ability to take initiative, multitask, and prioritize • Strong time management skills
In addition, in order to be considered for a work from home position with Sutherland@Home, there are some technical requirements your computer must have to run our software and connect to the Sutherland network:
- Pentium 4 process or equivalent
- 2 GHz or faster processor
- 2 GB of RAM
- 20 GB of available hard drive space
- Soundcard
- DVD player drive
- Broadband internet access through cable or high-speed DSL
- A dedicated work space from which to work
If your computer meets the minimum requirements above, follow the link below to apply! Once you click to apply, you will complete Sutherland Global Services employment application. Once you have completed the employment application, be sure to watch your e-mail. Within a few minutes, you should receive an e-mail response to your application acknowledging receipt and further instructions for continuing assessment portion of the hiring process. It is imperative you are on the computer you plan to work from at this time!
Please note that at no point in time, and under any circumstances, will a Sutherland Recruiter or Hiring Manager contact you using a personal email account. Any communication received regarding availability of positions will be sent from a corporate Sutherland email account ending in a suth.com domain. In the event you receive any employment related email solicitations of this nature please contact us.
Sutherland currently has opportunities for employment in our Sutherland@Home sales unit securing sales in both inbound and outbound contact center environments. In these positions, you will be responsible for answering questions regarding our clients’ products and services in a sales-oriented, team environment.
Description:
The Sales Representative is assigned to a program and is responsible for delivering desired sales results in the highest quality manner with a strong attention to detail. This position also requires efficient use of various computerized customer management and data entry systems, basic knowledge of client products and services, and a basic understanding of the sales call process in the telecommunications and/or information technology industry. This position may require working in various locations, as well as a varied schedule/shift.
In addition, in order to be considered for a work from home position with Sutherland@Home, there are some technical requirements your computer must have to run our software and connect to the Sutherland network:
- Pentium 4 process or equivalent
- 2 GHz or faster processor
- 2 GB of RAM
- 20 GB of available hard drive space
- Soundcard
- DVD player drive
- Broadband internet access through cable or high-speed DSL
- A dedicated work space from which to work
If your computer meets the minimum requirements above, follow the link below to apply! Once you click to apply, you will complete Sutherland Global Services employment application. Once you have completed the employment application, be sure to watch your e-mail. Within a few minutes, you should receive an e-mail response to your application acknowledging receipt and further instructions for continuing assessment portion of the hiring process. It is imperative you are on the computer you plan to work from at this time!
Please note that at no point in time, and under any circumstances, will a Sutherland Recruiter or Hiring Manager contact you using a personal email account. Any communication received regarding availability of positions will be sent from a corporate Sutherland email account ending in a suth.com domain. In the event you receive any employment related email solicitations of this nature please contact us.
Sutherland currently has opportunities for employment in our Sutherland@Home unit for technical support in an inbound contact center environment. In this position, you will be responsible for answering technical support questions regarding our clients’ products and services in a fast-paced, team environment.
Do you love technology such as computers, printers, MP3 players, digital video players, and many others? Would you like to help customers with their technical support needs? Most importantly, would you like to be rewarded for your work with a competitive compensation package? Last but not least, do you have what it takes to work from your own home? If so, Sutherland@Home has an opportunity for you!
Description:
Primarily inbound technical support calls relating to our clients products and services to existing. Looking for flexible, energetic representatives with a strong attention to detail. Must be able to work in a team-oriented environment to deliver measurable metric results. The technical support representative is responsible for answering Inbound Telephone Support calls to support products such as desktop computers, notebook computers, and more. The technical support representative must remain informed and trained in current technology and have excellent customer service and troubleshooting skills.
In addition, in order to be considered for a work from home position with Sutherland@Home, there are some technical requirements your computer must have to run our software and connect to the Sutherland network:
- Pentium 4 process or equivalent
- 2 GHz or faster processor
- 2 GB of RAM
- 20 GB of available hard drive space
- Soundcard
- DVD player drive
- Broadband internet access through cable or high-speed DSL
- A dedicated work space from which to work
If your computer meets the minimum requirements above, follow the link below to apply! Once you click to apply, you will complete Sutherland Global Services employment application. Once you have completed the employment application, be sure to watch your e-mail. Within a few minutes, you should receive an e-mail response to your application acknowledging receipt and further instructions for continuing assessment portion of the hiring process. It is imperative you are on the computer you plan to work from at this time!
Please note that at no point in time, and under any circumstances, will a Sutherland Recruiter or Hiring Manager contact you using a personal email account. Any communication received regarding availability of positions will be sent from a corporate Sutherland email account ending in a suth.com domain. In the event you receive any employment related email solicitations of this nature please contact us.
If you have any questions, please feel free to contact us at homejobs@suth.com.
Please visit our website at www.suth.com.
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